Refund policy

Last changed 13 October 2026.

If a year of support bought on pctrs.app is not what you wanted, you can ask for a refund for any reason: in full within 14 days of paying, or 80% from day 15 to day 30. That holds for the first year and for each renewal. After day 30 the year is yours to its end and is not refunded.

A year bought on pctrs.app does not renew unless you turn on automatic renewal in Settings, and you can turn it off at any time before the year ends.

How to ask

Purchases on pctrs.app are sold by our reseller Paddle.com, the Merchant of Record. Ask for a refund at paddle.net with the email you paid with, or reply to your receipt. You can also write to john@rfrmdwordlabs.com and we will start it for you.

What happens

The money goes back to how you paid. The year ends and your cabinet returns to the free size. Nothing is deleted, but the cabinet shows five photographs, the first five pinned and then the newest; the rest are kept for you and come back when you support again. Uploads pause while the cabinet holds more than five. Tips can be refunded the same way.

After 30 days

If something went wrong after 30 days, write to us; we look at every request.

Bought in the app

A year bought in the pctrs app for iPhone and iPad is sold by Apple, renews through Apple until you cancel it in your Apple Account, and is refunded by Apple at reportaproblem.apple.com.